Frequently Asked Questions
Find answers to common questions about our courses and platform
General Questions
What is Course Trust Line?
Course Trust Line is a professional online learning platform that offers courses in various fields including web development, digital marketing, data analysis, project management, design, and business communication. Our courses are designed by industry experts to provide practical, career-focused education.
How do I enroll in a course?
To enroll in a course, browse our course catalog, select the course you're interested in, and click "Enroll Now." You'll be guided through a simple checkout process where you provide your contact information and payment details.
Are the courses self-paced?
Yes, our courses are designed to be self-paced. You can learn at your own speed and access course materials anytime. Each course provides an estimated duration, but you can take longer if needed.
Do I get a certificate upon completion?
Course completion details vary by course. Please check the individual course description for information about certificates and completion requirements.
Technical Questions
What technical requirements do I need?
Most courses require a computer with internet access and a modern web browser. Specific software requirements are listed in each course description. Some courses may require additional software installations, which will be clearly indicated.
Can I access courses on mobile devices?
While you can access course materials on mobile devices, we recommend using a computer or tablet for the best learning experience, especially for hands-on courses that involve practical exercises.
What if I have technical issues?
If you experience technical issues, please contact our support team through the contact form or email us at [email protected]. We typically respond within 24 hours and will help resolve any technical problems.
Payment and Pricing
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. All payments are processed securely through our encrypted checkout system.
Is there a refund policy?
Please refer to our Terms of Service for detailed information about our refund policy. We strive to ensure student satisfaction with our courses.
Are there any hidden fees?
No, we believe in transparent pricing. The price you see for each course is the total amount you'll pay. There are no hidden fees or recurring charges unless explicitly stated.
Course Content
How often is course content updated?
We regularly review and update our course content to ensure it remains current with industry trends and best practices. Updates are made as needed to maintain the relevance and quality of our educational materials.
Can I suggest topics for new courses?
Absolutely! We welcome suggestions for new course topics. Please contact us through our contact form with your suggestions, and we'll consider them for future course development.
Who are the instructors?
Our instructors are industry professionals with extensive experience in their respective fields. Each course page includes information about the instructor's background and qualifications.
Support
How can I get help with course content?
If you have questions about course content, you can contact our support team. We'll either provide direct assistance or connect you with the appropriate instructor for more detailed help.
What are your support hours?
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM CST, and Saturday 10:00 AM to 4:00 PM CST. We're closed on Sundays. Email inquiries are typically answered within 24 hours.
Can I contact instructors directly?
For course-related questions, please contact our support team first. They can provide assistance or facilitate communication with instructors when necessary.
Still have questions? Contact us and we'll be happy to help!